![]() This was not the case, and I lost my flight. Their website advertises that you would be picked up at 6 am and dropped off at the airport at 7:10 am. This service was highly recommended by my sister whom has use them a few times. DON’T USE THIS SERVICE AND IF YOU DO, EXPECT TO BE TREATED LIKE DIRT. In the end we are the ones that pay for their salaries. I have given the heads up to all of my contacts in Social Media, posted reviews on Yelp, Trip Advisor, Facebook, Google, etc to make people aware of the lack of customer service, empathy and compassion towards customers. I was speechless because she wasn’t even aware that I bought the ticket on line, that the 4 am shuttle was disabled on the website, and that I never spoke to an agent. ![]() The manager Shawn told me that it was ok to file a complaint and showed no empathy or compassion, and some employee named Judy that is not even listed as a manager, said I was suggested by the agent that booked the ticket over the phone (she assured me she had listened to the conversation) to buy the 4 am ticket. All I want is for Mr and Mrs Wade (the owners), to be aware of the horrible way their employees handled this. I’m not expecting any kind of compensation, even when this was a terrible blow to our finances. I had to borrow money and send it to her to be able buy another ticket. Turns out the driver stopped in Mesquite for a long time (close to 30 minutes), and my sister missed her flight, and she was stranded in Vegas with no money and having an anxiety attack for not being able to be home for my dad’s surgery. They said yes, as long as she had her boarding pass uploaded to her phone and not documenting luggage, and that was the case so we thought there was nothing to worry about. My sister called the airline and asked if an hour and 10 min was enough to catch her 8:20 am plane on time. ![]() According to the information on the website, it leaves St George at 6:00 am and arrives to Las Vegas at 7:10 am (we tried to book the one that leaves at 4 00 am but it was disabled on the website). On 5.20.23 I bought a shuttle ticket on line for my sister.
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